DWP "not fit for purpose" - Steve Darling
Steve Darling, Liberal Democrat spokesperson for Work and Pensions, said yesterday that the DWP is "not fit for purpose and needs redesigning […] we need to lift the bonnet and redesign the system, get it for purpose and, most importantly, co-design it with people who are disabled or benefit users, so that it can actually support them."
His comments were in a House of Commons debate on the Social Security Benefits Up-rating Order 2025.
The MP for Torbay gained his seat last July and has become widely recognised thanks to his guide dog Jennie.
His main contribution to the debate was to say:
"I broadly welcome the upratings in the proposals before us for both benefits and pensions, but I will focus first on pensions. Sadly, the Labour Government inherited a system under which, for the last 10 years, we have seen an increase in pensioner poverty. Two million pensioners remain in poverty, and 1 million are on the edge of poverty, and one would have hoped that a Labour Government wanting to cut the number in half and promoting social justice would have driven such an agenda harder in their first seven months in power. The cut to the winter fuel allowance has exacerbated this situation. The hon. Member for East Wiltshire (Danny Kruger) highlighted the backlogs and rightly said that they are totally unacceptable. The reality is that we are seeing pensioner poverty.
"Again, we know that women are more likely to be victims of poverty, yet the WASPI women have in effect been victims of a decision of this Government. It was really pleasing that the Secretary of State for Work and Pensions welcomed the report, acknowledged it and apologised, but, sadly, she did not actually action the report. That gives me great displeasure, as well as many other people across the United Kingdom.
"In evidence to the Work and Pensions Committee, the ombudsman suggested that there is usually a bit of a conversation between the ombudsman and the Government about what an acceptable system or approach to compensation would be. Sadly, however, that never happened as far as the WASPI women are concerned, which is disturbing, and I want to understand why. Why was there the breakdown in communication between the ombudsman and the previous Conservative Government? I am looking to explore that with the ombudsman in another way.
"On pensions, I would also like to highlight the housing issues. I served my community for 30 years as a councillor, and I am therefore very alive to some of the challenges people face. Housing is a massive issue, and it is disturbing that, when reflecting on pensions, the cost of housing is rarely taken into account. In 1979, 35% of our housing stock was social rented housing. That figure is now down to 17% across the United Kingdom, and in my constituency of Torbay it is as low as 7%. This means that people, whether pensioners or those on other benefits,
"in constituencies such as mine where there is a lack of social rented housing are particularly hard-hit by that lack of support; they will have to take money away from putting food on the table in order to pay the rent. It is therefore disappointing that the local housing allowance has not been enhanced in this round. Almost 1 million children across the United Kingdom will be living in households that have this gap between their benefits and the cost of their accommodation and they will be driven even further into poverty.
"On universal credit, colleagues have already mentioned the recent Joseph Rowntree Foundation report which highlighted that couples face a £55 a week gap between covering the basics and what they actually receive. That is a little over £2,800 a year, so people are being driven even deeper into poverty just around the basics on their universal credit offer.
"Finally, on the carer’s allowance scandal, while we Liberal Democrats welcome the Government’s engagement and the review that is taking place, unanswered questions remain. We need to make sure this is addressed at pace to support people, because 136,000 people—the equivalent of the population of West Bromwich—are affected, owing £250 million. They fell foul of a system where people only need to earn £1 more a week and they do not then owe £52, they owe £4,200—tapers need to be implemented.
“One of the real challenges we face is that the DWP service is, sadly, broken. It is not fit for purpose and needs redesigning. I have nothing but utter respect for the Secretary of State on this issue, and instead of driving new agendas we need to lift the bonnet and redesign the system, get it for purpose and, most importantly, co-design it with people who are disabled or benefit users, so that it can actually support them."
He also responded to a comment from his Conservative opposite number saying that: "In my surgeries in Torbay, I find that an awful lot of people are off sick with hip problems or mental health challenges, and the challenge people have in getting back into work is the broken health system that was left by the previous Conservative Government.
“I hope the new Government will drive harder on fixing the system, because many people on benefits are keen to get back into work; they are just unfit for work.”
After a brief interruption he added:
“To conclude, I lived through a world of broken children’s services in Torbay, but we rolled our sleeves up, sorted it out and moved from failing to good within two years by getting the right people in place, making sure systems were sorted out and driving culture change. We need that co-design with people who use the system so we can get the DWP sorted as well.”